Frequently Asked Questions
Use a tape measure or a string to determine the circumference in mm of the penis. Divide that result by 3.14 to get the diameter. If you fall between sizes, use the smaller size.
It's best to expect accidents to happen and to prepare for them, particularly when just starting. We suggest a waterproof bed liner for the in-bed system. You might consider an adult pull-up. Putting the collection bag in a waterproof container is also an option.
Skin irritation is a know problem with external catheters. Do some research on catheter sizing and usage. Latex allergy can be an issue - consider using a silicone catheter. For those who are more susceptible to irritation, barrier film can be a solution. We've found that using a larger size catheter than the manufacturer's recommendation alleviates disturbing the barrier film when donning the catheter. The larger size increases the potential for leakage, so you may also want to use an adult pull-up.
If the volume of urine isn't enough to enter the drainage tube, it won't open the evacuation valve and will be left in the catheter. Squeeze the catheter so that the urine enters the drainage tube.
Since the urine in the catheter and drainage tube is being replaced with air, that air also fills the collection bag. The 2000 ml bag has an anti-siphon, so if the bag becomes full, the air can be vented by holding the bag drainage valve up and opening it. For the 1500 ml bag there is no anti-siphon valve, so the drainage tube can disconnected from the evacuation valve and the air vented from the drainage tube. (make sure all the urine is emptied from the drainage tube).
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.